This job is a client-facing role based in Seattle and the individual will be responsible for supporting the daily operations of a home staging business. This support encompasses excellent client communication, scheduling, and light administrative duties. The hired person will be the primary point of contact for numerous clients and real estate professionals. They’ll manage communication across varying platforms such as phone, email, and text.
Their duties will extend to drafting estimates and invoices, following up on billing needs and coordinating closely with the internal team. Their goal is to ensure a smooth client experience from the beginning to the end of each project.
The core responsibilities of this position include acting as the main point of contact for client communication via different means. This person will be responsible for creating and sending estimates and invoices for home staging services. They will also follow up on outstanding or late payments professionally and quickly. They’ll collaborate with the internal team and clients to organize project timelines, assist with post-staging requests or updates such as removal, fixes, adjustments. They’re expected to represent the Nob Hill brand in all client-facing communication and work closely with managers to maintain client satisfaction and smooth operations.
To be eligible for this position, the applicant needs a minimum of 3+ years experience in customer service, client coordination, or an administrative role. They should possess excellent communication skills, both written and verbal. The individual should be highly organized and capable of managing multiple client threads simultaneously. Experience with billing or invoicing software is considered a bonus, but training can be provided. They should display a friendly, professional demeanor, even under pressure.
They must be comfortable working with a variety of personalities, including high-demand clients. They should be able to lift up to 25lbs and perform physical tasks at job sites. They must be capable of walking client properties, navigating stairs and uneven terrain. Reliable transportation and the ability to travel locally to job sites are necessities. Familiarity with real estate or home staging is helpful, but not a requirement.
The benefits of this job include a vehicle stipend of $200 monthly and a phone stipend of $50 monthly. Paid time off is included, with 2 weeks of it annually.
The job type is full-time with a yearly salary range of $55,532.00 – $67,000.00. The schedule entails an 8-hour shift. The work location will mainly be on the road.