Operations Manager

Sound Move Solutions is hiring an Operations Manager in Seattle, WA. This role offers the opportunity to lead an operating moving business in the Seattle area with a path toward earning equity ownership over time. The company specializes in high-value staging furniture moves, small residential relocations, and commercial jobs, and operates with three trucks and a crew of ten from day one, with an established client base including a large home staging company.

Responsibilities include managing daily operations such as scheduling, dispatch, crew assignments, and fleet administration. The Operations Manager will ensure moves are executed safely, on schedule, and with appropriate care for high-value and specialty items. Additional duties span truck lease management, equipment procurement, supply ordering, and vendor coordination. The role requires maintaining compliance with Washington household goods mover regulations, DOT requirements, and insurance standards.

Sales and growth responsibilities involve maintaining and expanding the relationship with the anchor staging company client, pursuing contracts with additional staging firms and design professionals, and developing small residential and commercial moving contracts. The Operations Manager will prepare estimates, set pricing, and build recurring business relationships.

People management duties entail hiring, training, and retaining a crew that is expected to grow from the current ten members. The Operations Manager will establish training protocols for safe handling procedures, furniture protection standards, and customer service expectations, with the goal of building a stable, skilled workforce.

Business administration tasks include oversight of profit and loss statements, budget planning, and financial performance tracking. The Operations Manager will implement booking systems, invoicing processes, and job tracking mechanisms, and will prepare quarterly reviews for the founding partner.

Required qualifications include several years in the moving industry with background in leadership or operations management, a documented history of sales success with relationship-building and deal-closing ability, hands-on experience supervising and developing moving crews, practical knowledge of mover compliance requirements, safety protocols, and licensing rules, and comfort with financial analysis including pricing models, budgeting, and profitability assessment. An entrepreneurial orientation is essential, as the role operates with substantial autonomy and decision-making authority. Experience with high-end furniture, staging work, or white-glove moving services is a plus.

The founder serves as a silent partner with quarterly check-ins, allowing the Operations Manager to direct day-to-day operations and strategic decisions independently.