Client Relations Coordinator

Slate Staging & Design is a fully established home staging and design service provider in the Bay Area. They work collaboratively with real estate agents and homeowners to prepare properties for the market through a comprehensive method incorporating design, strategic staging, and flawless execution. Ensuring quality client experience and communication is at the heart of their work ethos.

A vacancy has emerged in the company for a warm-hearted, composed, and client-focused individual to take up the role of Client Relations Coordinator. The selected candidate will enhance customer experience in this client-facing position, which is pivotal in maintaining clear communication and coherency. An essential part of the role will involve working in conjunction with the Operations Manager, Staging Team, and the business owner, adhering to pre-existing systems, templates, and workflows. However, decision-making relative to pricing decisions, changes in scope, and exceptions will be the prerogative of the leadership.

The ideal candidate for this role will be an individual who thrives in interpersonal communication and mutual rapport building. They will also exhibit excellent customer service, and demonstrate friendly, composed, and emotionally intelligent conduct. They must communicate clearly in fast-paced situations, and confidently represent the brand with a warm and professional demeanor.

The key duties of the Client Relations Coordinator will comprise of handling client intake and communication. This will involve maintaining communication via multiple platforms including email, social media, and text, and accurately documenting client and project details. Assigning queries appropriately after capturing the client's needs and setting expectations forms an important part of this role.

Additionally, the job holder will be in charge of scheduling and coordination tasks. These include organizing consultations, site visits, installations, and removals; synchronizing calendars with other stakeholders; and sending confirmations and reminders.

Preparation of contracts, proposals, and invoices using company templates and following up on payments will also be expected. Furthermore, the individual will carry out internal support functions like preparation and update of documentation and providing updates to the Operations Manager and team.

Occasional site visits may also be required in a support role, without any responsibility for pricing or scope decisions.

The required qualifications for this job include robust written and verbal communication skills, possessing a highly organized and detail-oriented manner, being comfortable in a client-facing role, and a professional, calm, and friendly demeanor. Prior experience in real estate, staging, interior design, construction, or related administrative roles will be advantageous, as will scheduling, invoicing, or contract coordination.

The compensation package for this role begins at $25 per hour, with a clear growth path leading to enhanced responsibilities and better pay. The role has the potential to progress to the Client Relations Manager level earning $30-$35 per hour.

This position will be an excellent fit for a candidate who enjoys interacting with people and creating positive experiences. The job also offers a supportive and collaborative work environment with the opportunity to grow with an esteemed staging and design brand while expanding exposure to real estate and design projects across the Bay Area.

Interested candidates should email their cover letters and brief introductions about themselves to admin@slatestaginganddesign.com.

The pay starts at $25.00 per hour, with benefits such as on-the-job training and paid time off included. The job requires in-person attendance.